Is bitcoin anonymous?

Bitcoin is often described as an anonymous payment network, but in reality, bitcoin is pseudonymous:

all bitcoin transactions are public and traceable in the blockchain but without an individual's identity visibly attached to those transactions.

Regardless of bitcoin's pseudonymous nature, regulatory requirements in many jurisdictions require that users identify themselves in order to utilize bitcoin services. In order for "Bitcoin India" to provide services to bitcoin users in all jurisdictions, including India, "Bitcoin India" is required to know who its customers are and how they utilize BTCI's services. Information you provide is held in accordance with the terms of our Privacy Policy.

How to use referral cash balance?

Cash bonus can be used while purchasing our products such as PickAxe Mining packs. You can utilise the maximum 10% of product cost from bonus balance.

Did you refund my INR deposit, why?

Fiat Payments: In order to provide adequate operational support for you in respect of refunds and cancelations (where applicable), the following Bitcoin India Operators shall be responsible for transactions as below:


There could be situations when users/customers request a refund of the INR deposits made or our banking support team finds the funds received are not matching with the KYC information submitted by the user/customer.

Funds transferred manually: when any user send funds to the bank account provided in the email alert that user receives after raising INR deposit request by logging into our web or app.

But, our banking support team finds that the user might not mentioned the proper IND reference number (INDxxxxxxxxxx) while sending funds or the funds that you have sent are not matching with the KYC information provided by you at the time of your Bitcoin India™ account verification, in that case deposited amount will be refunded back to the sender's bank account, which would takes 5-7 working days for the refunds to reach your bank account.

Funds transferred by using payment gateway: There would situations that once you make payment by using the payment gateway provided by the company at the time of INR deposit request you used, but that won't reach your Bitcoin India account's cash balance, in that case the banking support team would initiate full refund, depending on the time that you report to us by raising support ticket so that the refunds will be processed/initiated for our customers.

  • Normal Refunds: would takes 5-7 working days for the refunds to reach your bank account/card.
  • Instant Refunds: based on the available options provided by the payment gateway service providers we will process refund of your amount almost immediately, as by issuing instant refunds to you we believe that we can provide a better user experience for our users. This also helps in improving their reliability and trust in our business.

Do taxes applicable to Virtual Currency/Digital Assets gains?

Yes. Although Bitcoin India™ does not provide any legal or tax advice,

ClearTax, a technology company specializing in the ‘Tax’ domain has released guidelines for how to report and pay taxes relating to digital assets activity. You can read them on theIR official website here:

We remind all our customers, both India and international, that you have a responsibility to self-report and pay taxes on all taxable gains. Please consult with your CA/accountant or tax advisor to ensure that you file and pay taxes correctly. Thank you!

Behavior Policy

Bitcoin India™ customer support strives to resolve issues as swiftly as possible. Every member of our team will earnestly try to help with any inquiry. Our customers have a right to be heard, understood, and respected. However, there are situations that can make it difficult for our support team to resolve some requests. In some cases, when an individual becomes threatening or abusive to our staff, we must draw the line.

We understand dealing with payment issues can be stressful, and we want to hear our customers’ concerns. Nevertheless, if that frustration becomes aggressive, threatening, or disparaging towards our staff, we consider that behavior unacceptable and may refuse to provide additional service. All threats of violence are reported to authorities and Bitcoin India™ reserves the right to close the account of any customer making such threats. Everyone has a right to feel safe at work, and that is no different for Bitcoin India™.

Bitcoin India™ chooses to protect our staff and say no to abusive behavior. We strive to offer the best support in the digital assets industry, but when a customer mistreats our staff with abusive or threatening language, we reserve the right to end the business relationship with that customer.

Thank you for understanding our need to create a respectful and safe workplace. We are happy to help our customers use Bitcoin India™, but the right to that support comes with an expectation of thoughtful, considerate behavior and communication. Please feel free to contact us for more information or clarification on this policy.

I bought Bitcoin at Rs. 1000, but it shows Rs. 990 at google, why?

Please note that you bought bitcoin at market price which is higher than live price that you see at Google.

Please note that you bought bitcoin at market price which is higher than live price that you see at Google.

For example:
Now live price (as per google) is 270421
Now market price (as per our site) is 286240

That means, if you buy "1 bitcoin" you would be paying 286240, and when you transfer purchased bitcoin to external site, you will receive 1.0 - 0.0005 = 0.9995 and the value of 0.9995 you would see as per live price only and not as per market price... The quantity of bitcoin would remain same where as the price of bitcoin would change time to time, it may go higher or lower., thank you.

What is the difference between "Bitcoin wallet ID" and "Bitcoin wallet address"?

Bitcoin wallet address:

A Bitcoin address is a single-use token. Like e-mail addresses, you can send bitcoins to a person by sending bitcoins to one of their addresses. However, unlike e-mail addresses, people have many different Bitcoin addresses and a unique address should be used for each transaction.

Example: 1B2S4Nf8jD3fshHodzuYhframoQsQaZEcZ

Bitcoin wallet address:

A Bitcoin address is a single-use token. Like e-mail addresses, you can send bitcoins to a person by sending bitcoins to one of their addresses. However, unlike e-mail addresses, people have many different Bitcoin addresses and a unique address should be used for each transaction.

Example: 1B2S4Nf8jD3fshHodzuYhframoQsQaZEcZ

Bitcoin Wallet ID

A Wallet ID (also called your Wallet Identifier) acts similarly to a username you'd use to access your email, or log into Facebook. To log into your wallet, you'd use your Wallet ID, password, plus any form of Two Factor Authentication you've enabled.

It looks like a string of letters and numbers, like the sample Wallet ID below:


A Wallet ID is only used for the login process, and it's different from a bitcoin address. In other words, it can't be used to send or receive funds. For security reasons, we strongly recommend you don't share your Wallet ID publicly, or with anyone.

Why Join Bitcoin India Pool?

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How to pay with bitcoin to at any merchant site?

Step-1: When you’re ready to make a purchase at any merchant site who accepts bitcoin as a payment, just add your items to your cart, fill out your shipping details and choose Bitcoin as your payment method. When you submit your order, you’ll be taken to to complete your purchase.

Step-1: When you’re ready to make a purchase at any merchant site who accepts bitcoin as a payment, just add your items to your cart, fill out your shipping details and choose Bitcoin as your payment method. When you submit your order, you’ll be taken to to complete your purchase.

Step-2: From there, you can choose to pay directly from your bitcoin wallet by using the generated payment address or by scanning the QR code with your smartphone. Or, if you have a Bitcoin India™ account, you can log in and send payment directly.

Step-3: Once your payment has been processed, you’ll be returned to merchant site for order confirmation. It’s as simple as that!

How do I get support for my bitcoin purchase?

For information concerning bitcoin purchase and general order support, please visit our Support teams:

For information concerning bitcoin purchase and general order support, please visit our Support teams:  





Where can I find more information on Bitcoin?

Please visit or their Wiki FAQ or for more information.

What is Bitcoin India™?

Bitcoin India™ is the world's largest platform for buying and selling bitcoin for INR at the current market rate.

As both an exchange and a bitcoin wallet, Bitcoin India™ offers a place to securely store, send and receive bitcoin with minimal fees, and can process bitcoin payments to any merchant even without a Bitcoin India™ account.

Is Bitcoin secure?

There are thousands of computers ("miners") constantly running software to ensure the safety of the Bitcoin network, which has never once been compromised.

What is a bitcoin wallet?

A bitcoin wallet is a secure way to store your bitcoin balance.

You can send and receive bitcoin from your wallet at any time, from anywhere in the world, so long as you have an internet connection. You can sign up for a wallet from

How do I obtain bitcoin?

To get bitcoin, you’ll first need to create a bitcoin wallet.

This is the account from which you can send and receive bitcoin. Once you have a wallet, you can purchase bitcoin from an exchange that converts traditional currency to bitcoin. Bitcoin can also be mined, though this requires high levels of processing power.

What are the benefits of Bitcoin for consumers?

You have complete control over your bitcoin, so your bitcoin account isn’t tied to any financial institutions, can’t be frozen and carries lower transaction fees than most major credit cards.

Why merchants are accepting bitcoin?

Bitcoin is a new payment option intended to offer even more flexibility for customers.

Bitcoin payments can be made easily from anywhere in the world, and offer reduced payment processing costs.

What is Bitcoin?

Bitcoin is a distributed peer-to-peer network offering a payment system based on “bitcoin”, a completely digital form of currency. 

Bitcoin can be transferred instantly and securely between any two people in the world.

What's different about bitcoin?

Usually if you pay for something on the Internet, you use a credit or debit card. That card is connected to information about you, such as your name and billing address.

You can use bitcoin the same way, but unlike a credit card, the transactions you make using bitcoin is completely anonymous. They can't be used to identify you personally. Instead, whenever you trade in bitcoin, you use a private key associated with your wallet to generate a bit of code - called an address - that is then publicly associated with your transaction but with no personal identifying information. And in that way, every transaction is recorded and securely signed in an open ledger "blockchain" that anyone can read and double-check.

What is Bitcoin Exchange?

Bitcoin currency exchanges work in a manner similar to banks. One first deposits amounts of money in the currencies supported by the exchange, to his own account in the exchange, uses these balances to trade with other users of the exchange and then withdraws that money.

Unlike over-the-counter transactions, there is no risk of losing money due to people not fulfilling their part of the deal, as long as the exchange itself does not commit fraud or withhold money.

Exchanging is done by placing "buy" or "sell" orders, which the exchange system software then matches with each other. "Buy" orders (or "bids") are offers to buy bitcoins in exchange for another currency at a maximum price-per-bitcoin which is set by the offerer. "Sell" orders (or "asks") are offers to sell bitcoins at a minimum price-per-bitcoin. If the bid price of a buy order is higher than the ask price of a sell order, an exchange can be performed and either the bid order, the sell order or both can be removed from the "order book". Thus, at any given time, there is a price above which there are no more buy orders and a slightly higher price below which there are no more sell orders.

Communication with the Bitcoin currency exchanges is commonly done using a standard web browser, over a secure SSL connection.

The payment methods that are most commonly accepted and used by most of the Bitcoin currency exchanges are:

  • Bitcoin transfers
  • Liberty Reserve
  • Bank wires
  • Credit cards

Currencies that can be exchanged with Bitcoins in an automated way include:

  • Indian Rupees
  • US Dollars
  • Euros
  • Japanese Yen
  • Russian Rubles
  • Pound Sterling
  • Pecunix Gold

What is Bitcoin Mining?

Bitcoin mining is the process of adding transaction records to Bitcoin's public ledger of past transactions or blockchain.

This ledger of past transactions is called the block chain as it is a chain of blocks. The block chain serves to confirm transactions to the rest of the network as having taken place.

Bitcoin nodes use the block chain to distinguish legitimate Bitcoin transactions from attempts to re-spend coins that have already been spent elsewhere.

Mining is intentionally designed to be resource-intensive and difficult so that the number of blocks found each day by miners remains steady. Individual blocks must contain a proof of work to be considered valid. This proof of work is verified by other Bitcoin nodes each time they receive a block. Bitcoin uses the hashcash proof-of-work function.

The primary purpose of mining is to allow Bitcoin nodes to reach a secure, tamper-resistant consensus. Mining is also the mechanism used to introduce Bitcoins into the system: Miners are paid any transaction fees as well as a "subsidy" of newly created coins. This both serves the purpose of disseminating new coins in a decentralized manner as well as motivating people to provide security for the system.

Bitcoin mining is so called because it resembles the mining of other commodities: it requires exertion and it slowly makes new currency available at a rate that resembles the rate at which commodities like gold are mined from the ground.



When a block is discovered, the discoverer may award themselves a certain number of bitcoins, which is agreed-upon by everyone in the network. Currently this bounty is 25 bitcoins; this value will halve every 210,000 blocks. See Controlled Currency Supply.

Additionally, the miner is awarded the fees paid by users sending transactions. The fee is an incentive for the miner to include the transaction in their block. In the future, as the number of new bitcoins miners are allowed to create in each block dwindles, the fees will make up a much more important percentage of mining income.

How can I contact Customer Support?


Security Notice - DO NOT share OTP or PASSWORD or 2FA, it’s confidential:

Bitcoin India™ staff NEVER call you asking for PASSWORD or OTP or 2-factor authentication codes or request that you install remote login software on your computer/mobile. please DO NOT SHARE it with anyone, via e-mail, or sms or over phone. Sharing it with anyone gives them full access to your Bitcoin India™ Wallet. If anyone claiming to be associated with Bitcoin India™ Support requests this information, immediately contact us. Thank u!

WhatsApp number (available only for chat): +91 868 000 9649

Submit your request via support ticket system (24/7) at:

Please use below e-mail addresses to reach respective Customer Support Teams for assistance/resolution, thank you.

Please submit only one ticket for your issue. Creating multiple submissions for the same issue will result in an additional delay.

Profile/KYC(Know-Your-Customer) & Bank account verification: [email protected]

Mobile number update or related issues: [email protected]

INR Deposits & INR Withdrawals: [email protected]

Mining products (PickAxe/HostedMining): [email protected]

Any issues, which are pending for more than a week: [email protected]

Account lockouts or Account Balances: [email protected]

Note: Charges applicable when you request for account re-evaluation: 5,000 INR (applicable for zerobalance and/or balance adjustment accounts).

To resolve Disputes or Legal issues: [email protected]

Note: As stated in our "terms_of_service" [clause 9] we will be entitled to charge your Bitcoin India™ Wallet/Account for such costs without notice, including legal and enforcement related costs that we incur. For complete details please refer "LEGAL COSTS".

All general issues/queries via e-mail can be reached at: [email protected]

Account compromise (or) Mobile OTP (or) 2-factor authentication (2FA): [email protected]

Support via support ticket system can be reached at:

To help us in resolving your issues/queries as soon as possible, please provide specific information such as digital assets addresses, payment referral codes, or the exact error message displayed.

Can I cancel a bitcoin transaction after it has been sent or processed?

Bitcoin transactions are irreversible

 Once a bitcoin transaction has been broadcasted to the blockchain (no matter if it is still processing or sent), it cannot be cancelled!

Can someone steal my bitcoins if I give them my wallet address?

Do not worry, bitcoins cannot be stolen just by knowing a bitcoin wallet address.

 In fact, your "bitcoin wallet address" is a public address that is actually designed to be shared with others! While maintaining optimal security of your account is always advised, your wallet address is a receive only address, and cannot be used to send bitcoin. Additionally, "Bitcoin India" pools your bitcoin in different (cold) wallets so as to protect the anonymity of the user and your total wallet amount.

What is the minimum bitcoins I can send from Bitcoin India wallet?

The minimum amount is currently 100 bits (or 0.000100 Bitcoins).

This amount is defined by the bitcoin protocol. While this is the minimum, transactions less than 0.01 bitcoin can take much longer to confirm, as there isn't as much incentive for miners to confirm these transactions.

What are bits?

"Bits" are described as a fraction of bitcoin. 

1,000,000 bits = 1 bitcoin (which means that 1 bit = 0.000001 BTC). Xapo balances are shown in bits until greater than 0.01 BTC!

How long until every bitcoin is generated?

The last block of bitcoin will be generated in the year 2140 and will be block number 6,929,999.

After that block is mined, there will be slightly less than 21 million bitcoins in existence, 20,999,999.9769 to be exact.

How divisible are bitcoins?

One of the great functions of bitcoins is that they are literally able to be divided into one million pieces.

Said another way, bitcoins can be divided down to 8 spaces past the decimal point. Therefore, 0.00000001 is the smallest amount that can be handled in a transaction.

Can a bitcoin be counterfeited?

A bitcoin cannot be counterfeited. 

This is because there is a list of every transaction that has taken place and the order in which they took place on the bitcoin network. This list is called the blockchain and every bitcoin user has access to this list. Think of this as a form of "checks and balances" for the Bitcoin network. This self-regulatory nature of bitcoin is one of the key aspects of having a decentralized currency - without some form of checks and balances, the whole system falls apart.

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